1. INITIAL CONTACT
The initial contact can be through our website, phone call or email. We will ask you for some straight forward info about your event prior to us meeting for a consultation. Then we will set up a date for us meet and go over some of the finer details to create a more detailed estimate.
During this meeting, we will discuss the details of your event, the style and what you are hoping to portray through the branded art, invitations, stationery, websites, gifts, etc. We encourage you to share any pictures, ideas and color swatches that you may like or have collected. We will then discuss paper stock options and any embellishments you would like and brainstorm ideas to establish a style that best suits you. If you are unable to meet in person, we can communicate via our website, phone or email. In addition we will send you paper samples via USPS for you to select from.
3. ESTIMATE AND DEPOSIT
After the initial consultation, we will develop a detailed estimate (including materials and designs. Note the initial estimate does not include tax or shipping). You can expect to receive this about 3-5 business days after the consultation. If you decide to proceed, a contract and timeline will be created for you. The contract must be signed and returned with a non-refundable 50% deposit. Upon receipt of your signed contract and deposit, we will begin the design, development and execution of your order. Please note that we do not start the project before a deposit is received. If your order is needed within a 1-2 week turnaround it is considered rush and full payment will be due at the time of the order, including a rush fee of 30% of the estimated price. Note if you are in need of an event website, a minimum of 4 weeks for design and development is required.
Event branding generally begins 2-4 months in advance of when you need to receive the invitations (This includes the designing of the logo, website, invitation suites, gifts, etc.). When you request timing for order completion, keep in mind that invitations are sent and websites typically go live 8 weeks prior to the event. After receiving your deposit we will provide you with design concepts in a digital PDF format. All proofs sent via email unless other arrangements are made. If a logo is needed, we will start with logo design options, then an overall look will be established by creating the invitations, then the website. Note the logo, invitation and website are the core pieces to build your branded event. All of the other pieces will follow the brand guide that will be created for your event. You will have the opportunity to provide feedback and make changes until you are satisfied. Depending on your event date and project timeline, the process may slow at this point, also depending on the requests.
Design for event day items such as programs, place cards, table numbers, etc. will generally take place in the months and weeks leading up to your event after we have established your final branded look. All other invitations, announcements and stationery are generally designed and created within a month or two of when you would like to receive them. Please note that in order to begin the design process we ask that you provide the necessary wording and information. We will provide you with help during the brainstorming meeting to help get you started.
5. APPROVAL AND PRODUCTION
A final proof will be provided for your approval. It is your responsibility to review and make sure every detail is correct, including spelling, grammar, punctuation, colors, functionality, etc. After your final approval is received, materials are ordered and the project goes into final production. Once the project is in final production no further changes can be made and quantities cannot be decreased.
6. ORDER COMPLETION
As the project is completed, we will contact you to schedule for shipping your order. We will send you a final invoice that includes tax and shipping at the completion of each project. Final payments are due prior to shipping via PayPal or by check (Please note that if final payment is made by check the delivery will be delayed until the check has cleared).